If there is a bug with the functionality of our software, do the following:
Stop the Biometrics for Remote Desktop (Linux version) Workstation process and start it again in debug mode:
$ cd ~ $ sudo killall -KILL ftbio-daemon $ sudo /opt/ftbio/sbin/ftbiod -D -v debug > ftbio.log 2>&1
- Do not close the terminal while reproducing the issue.
- Enable logging on the Biometrics for Remote Desktop (Server) side. For more information, see the Troubleshooting help topic of corresponding product.
If your hardware/OS provides you with just read-only filesystems you need to refer to vendor’s documentation how to enable read/write filesystem.
Reproduce the issue you encountered 2-3 times. Remember local time when the problem was reproduced.
After you restart the product in logging mode, ftbio.log file will be created in the home folder. Add this file to archive.
Send archived logs to us (). Specify local time when the problem was reproduced and both local and remote user names who was involved in the reproducing.
Disable logging (in order to improve the performance of your PC).
- In the terminal, where the Biometrics for Remote Desktop (Linux version) Workstation process was started in debug mode, hit + .
- Then start the product as usual.